LEGAL
These Terms of Service (“Terms”) govern access to and use of Sentiora, an AI safety monitoring and governance platform (the “Service”). The Service is provided by Sentiora Ltd (“Sentiora”, “we”, “us”, or “our”), a company registered in England and Wales. Registered office: England, United Kingdom. Company registration number and full registered office address will be added once available.
By creating an account, accessing the Service, or using our APIs or SDK, you agree to these Terms. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.
If you do not agree to these Terms, you must not use the Service.
1. The Service
Sentiora helps organisations monitor AI conversations for safety and governance risks, review findings, manage incidents, and coordinate response workflows. The Service may allow you to ingest conversations through the Sentiora API, SDK, or product interface; evaluate conversations against configured policies using automated risk evaluators; create and track incidents, assignments, comments, handoffs, and resolution status; manage projects, policies, knowledge sources, notifications, and related workspace settings; and optionally create issues in connected third-party tools when you enable an integration. The Service does not provide emergency services, medical care, legal advice, or crisis intervention; guarantee that every unsafe, unlawful, or undesirable AI output will be detected; replace your own product safety, compliance, or content-moderation programmes; or act as a general project-management or ticketing system outside AI safety investigation workflows. Automated evaluations may produce false positives or false negatives. You remain responsible for human review and for decisions you make based on Service outputs. We do not offer an uptime service level agreement or service credits under these Terms.
2. Accounts and eligibility
You must be at least 18 years old to create an account or use the Service. You may create an account using email and password, or using Google sign-in when that option is available. Email and password accounts require email verification. Passwords must meet the Service’s minimum length requirements. You are responsible for keeping your credentials confidential and for activity under your account. Contact us at support@sentiora.io if you believe your account has been compromised.
3. Workspaces, projects, and team access
When you create an account, we create a workspace and assign you the Owner role. Workspace data — including projects, conversations, incidents, policies, knowledge, billing state, and memberships — is scoped to that workspace. Workspace members may hold one of the following roles: Owner, Admin, Reviewer, Developer, or Viewer. Permissions differ by role. Owners and Admins may invite other users by email. Invited users may join the workspace subject to your plan limits. Ownership can be changed by updating member roles, subject to rules that prevent removal of the last Owner. You are responsible for configuring roles appropriately and for the actions of users you invite into your workspace.
4. Customer Content
“Customer Content” means data you or your users submit to the Service, including conversation messages, incident notes and comments, policy configuration, knowledge source text, website content you ask us to crawl and index, project settings, and related metadata. You retain ownership of Customer Content. You grant Sentiora a licence to host, process, transmit, display, and otherwise use Customer Content only as needed to provide and maintain the Service, and as described in these Terms and our Privacy Policy. You represent that you have all necessary rights and consents, comply with applicable law, and will not use the Service to monitor individuals in unlawful or deceptive ways. If you connect an AI provider API key, you are responsible for that key, the provider’s terms, and related charges.
5. AI processing
To evaluate conversations and operate knowledge features, the Service may send relevant Customer Content to AI model providers. Conversation evaluation may use an OpenAI API key that you configure for a project, or a Sentiora-managed OpenAI configuration when a project key is not configured. Knowledge embeddings and related knowledge AI features may use Sentiora-managed OpenAI processing. Sentiora does not use Customer Content to train its own AI models. Model outputs are probabilistic, and we do not warrant that evaluations, severity scores, recommended actions, or knowledge search results are complete, accurate, or suitable for any particular decision without human review.
6. APIs, SDK, and credentials
The Service provides APIs and an SDK that allow you to ingest conversations and integrate Sentiora into your applications. Project API keys grant access to ingest and related project-scoped API operations. API keys are shown in full only at creation time; we store a hash of each key. You are responsible for safeguarding API keys and rotating them if exposed. We apply rate limits to authentication and API usage to protect the Service. Exceeding rate limits may result in temporary rejection of requests.
7. Plans, entitlements, and billing
Workspaces start on a Free plan unless upgraded. Paid plans available for self-serve checkout are Starter and Professional. Enterprise arrangements may be agreed separately in writing. Plans include usage and configuration limits. When a limit is reached, the Service may block the corresponding action until you upgrade, reduce usage, or otherwise regain capacity. Paid plans are recurring subscriptions processed through Polar. Prices, taxes, and payment methods are presented at checkout. Cancellation takes effect at the end of the current billing period. Except where required by law, payments are non-refundable and we do not provide partial refunds for unused time. If payment fails or a subscription ends, your workspace may lose paid plan features and revert to Free plan entitlements.
8. Integrations
You may connect third-party services to your workspace. Linear is available as an integration for creating issues from investigations when you connect it. If you connect an integration, you authorise Sentiora to exchange data with that service as needed to perform requested actions. Your use of the third-party service remains subject to that provider’s terms. We are not responsible for the availability, security, or acts of third-party services you choose to connect.
9. Acceptable use
You must not misuse the Service, attempt unauthorised access, interfere with or disrupt the Service, circumvent rate limits or entitlements, use the Service to violate law or facilitate unlawful surveillance, exploitation, or harm, upload malware or content you lack rights to process, resell or sublicense the Service without written agreement, or reverse engineer the Service except where prohibited by law. We may investigate suspected misuse and suspend or terminate access where we reasonably believe these Terms have been violated.
10. Third-party operators
We use third-party providers for authentication, billing, databases, AI model inference, email delivery, rate limiting, error monitoring, product analytics, and optional customer-connected tools such as Linear. Further detail about how we handle personal data is set out in our Privacy Policy.
11. Intellectual property
Sentiora and its licensors own the Service, including software, interfaces, documentation, branding, and underlying technology. These Terms do not grant you rights to our trademarks except as needed to use the Service. If you provide feedback about the Service, we may use it to operate and improve the Service without obligation to you.
12. Confidentiality
Each party may receive non-public information from the other in connection with the Service (“Confidential Information”). Customer Content is your Confidential Information. Our non-public product, security, and commercial information is our Confidential Information. The receiving party must use Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except as required to provide the Service or by law. Confidential Information excludes information that is public through no fault of the receiving party, already known without duty of confidence, independently developed, or rightfully received without duty of confidence.
13. Privacy
Our handling of personal data is described in our Privacy Policy. Where you use the Service to process personal data in Customer Content, you determine the purposes and means of that processing unless a separate written agreement says otherwise.
14. Security
We implement technical and organisational measures designed to protect the Service, including access controls, encrypted storage of certain secrets, hashed API keys, and session-based authentication. No method of transmission or storage is completely secure. These Terms do not include specific security certifications or uptime commitments unless separately agreed in writing.
15. Suspension and termination
You may stop using the Service at any time and may delete your account in product settings. We may suspend or terminate access if you breach these Terms, if required by law, if your subscription ends or payment fails, or if continued access would create material risk to the Service or other customers. Provisions that by their nature should survive termination will survive, including ownership of Customer Content, intellectual property, confidentiality, disclaimers, limitation of liability, and governing law.
16. Disclaimers
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will detect every risk, that evaluations will be error-free, or that the Service will be uninterrupted.
17. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law of England and Wales, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Subject to this, we are not liable for indirect, incidental, special, consequential, or punitive loss; loss of profits, revenue, goodwill, or data; or business interruption. Our total aggregate liability is limited to fees you paid for the Service in the 12 months before the claim arose, or one hundred pounds sterling (£100) if you have paid no fees.
18. Indemnity
You will indemnify and hold Sentiora harmless from claims, damages, losses, and reasonable costs, including legal fees, arising from Customer Content, your use of the Service in breach of these Terms or applicable law, or your applications or systems that send data to the Service.
19. Export and sanctions
You must not use the Service in violation of applicable export control or sanctions laws. You represent that you are not prohibited from receiving the Service under the laws of the United Kingdom or other applicable jurisdictions.
20. Changes
We may modify the Service, including features, limits, and integrations, and may update these Terms. When we update these Terms, we will change the “Last updated” date above and post the revised Terms. If a change is material, we may also provide additional notice. Continued use after updated Terms take effect constitutes acceptance, except where applicable law requires otherwise.
21. Governing law and disputes
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising out of or in connection with these Terms or the Service.
22. Contact
For legal notices, support, privacy enquiries, and other questions about these Terms or the Service, contact support@sentiora.io.
23. General
These Terms are the entire agreement between you and Sentiora regarding the Service, unless you have a separate signed agreement that expressly overrides them. If a provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without prior consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets. We may assign these Terms in connection with a reorganisation or sale of the Service. These Terms do not create a partnership, joint venture, or employment relationship.